Terms and Conditions and Complaints Policy

Online shop www.foxxprod.com · effective from 19 October 2026

Article I – Seller

The seller and operator of the online shop www.foxxprod.com is:

Article II – Definitions and scope

1. These terms govern purchases in the online shop www.foxxprod.com. The goods are self-adhesive A4 sheet labels and related products.
2. A consumer is a natural person buying outside their business. Consumer rights are governed mainly by the Slovak Civil Code and Act No. 108/2024 Coll. on Consumer Protection.
3. A business customer buys in the course of their business and provides a company ID with the order. This relationship is governed by the Slovak Commercial Code. Provisions intended only for consumers (in particular the 14-day right of withdrawal) do not apply to business customers.
4. A subscription (planned delivery) is governed by a separate agreement, and by these terms only where that agreement does not provide otherwise.

Article III – Orders and conclusion of the contract

1. The buyer orders by completing an order in the shop or via the label calculator. Before sending, the buyer sees the full price including shipping, fees and VAT and can correct the order.
2. By clicking “Order with obligation to pay”, the buyer makes an offer to conclude a purchase contract. The contract is concluded when the order confirmation is delivered by e-mail.
3. If the stated price or delivery date cannot be met, the seller will contact the buyer. The buyer may cancel the order free of charge.
4. Orders above 10,000 sheets, other materials and custom sizes are handled as an enquiry. The contract is concluded only when an individual quote is confirmed.
5. Business registration and 10% discount. A business customer registering with both a company ID and an EU VAT ID receives a 10% discount on goods once the VAT ID has been verified in the EU VIES database. The discount does not apply to shipping and fees and cannot be combined with other offers unless stated otherwise.
6. The contract is concluded in Slovak (or Czech for Czech customers); this English version is a translation for information. The seller archives the concluded contract electronically.

Article IV – Prices and payment

1. Prices are shown excluding VAT and including 23% VAT. The final price including VAT is shown in the cart before the order is sent. The price valid at the time of sending the order applies.
2. Business customers established in another EU member state with a valid VAT ID are invoiced without VAT under the reverse-charge mechanism.
3. Payment methods:

4. After payment, the seller issues a tax invoice and sends it by e-mail.

Article V – Delivery and shipping

1. We deliver to Slovakia and the Czech Republic. Items marked “In stock” (“Skladom”) are usually dispatched within 2 working days. Items marked “Made to order” (“Na objednávku”) are usually produced and dispatched within 5 working days for white labels, 10 working days for pastel labels and 20 working days for fluorescent labels. These periods run from receipt of payment, or from order confirmation for cash on delivery. Other colours are made to order from 3,000 sheets under an individual quote and by the agreed date; such goods are made to the buyer’s specific requirements. Subscriptions (planned deliveries) are dispatched on the agreed dispatch day under the subscription agreement. Delivery takes place within 30 days at the latest unless agreed otherwise.

2. The buyer must check the packaging on delivery. Any damage must be recorded with the courier, or the parcel refused.
3. Risk of damage passes to the buyer on delivery. If the buyer refuses a parcel without reason, the seller may claim the shipping costs.

Article VI – Right of withdrawal (consumers only)

1. A consumer may withdraw from the contract without giving a reason within 14 days of receiving the goods. It is sufficient to send the notice within this period.
2. Withdrawal is notified by e-mail to info@foxxprod.com, by letter or using the form at the end of these terms. The seller confirms receipt by e-mail.
3. The consumer returns the goods within 14 days of withdrawal to the address provided by the seller. The consumer bears the cost of returning the goods.
4. The seller refunds all payments, including the cheapest delivery option offered, within 14 days of receiving the withdrawal, using the same payment method. The seller may withhold the refund until the goods are received back or proof of dispatch is provided.
5. The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature of the goods. Used (applied or printed) sheets cannot be returned.
6. A consumer cannot withdraw from a contract for goods made to their specifications, such as printed labels, custom sizes or materials on request. The seller will point this out before the order.

Article VII – Complaints policy

1. The seller is responsible for the goods being free of defects on delivery and matching the description in the shop.

2. Complaints are made by e-mail to info@foxxprod.com, stating the order or invoice number, a description of the defect and photos. If requested, the buyer sends a sample of the sheets concerned.
3. The seller confirms the complaint by e-mail and issues a written resolution once it is handled.
4. A justified complaint is resolved by replacing the goods; if that is not possible, by a reasonable discount or refund. The seller bears the costs of a justified complaint, including shipping.
5. The following are not defects: incorrect use (printer or temperature outside recommended conditions), unsuitable storage (moisture, direct sunlight), a deviation of the die-cut position relative to the sheet edge of up to ± 0.5 mm (the die-cut size itself is exact), changes in adhesive properties after the recommended shelf life, and colour variations of coloured papers between production batches.

Article VIII – Dispute resolution

1. Complaints and suggestions can be sent to info@foxxprod.com. The seller replies within 30 days.
2. If a consumer is not satisfied with how a complaint was handled or believes their rights were infringed, they may ask the seller for redress. If the seller rejects the request or does not reply within 30 days, the consumer may submit a proposal for alternative dispute resolution (ADR) to an ADR body, such as the Slovak Trade Inspection. The list of ADR bodies is kept by the Ministry of Economy of the Slovak Republic.
3. Disputes with business customers are decided by the competent courts of the Slovak Republic under Slovak law.

Article IX – Personal data and final provisions

1. The seller processes the buyer’s personal data to handle the order, invoicing and delivery. Details are in the Privacy Policy.
2. Data needed for delivery (name, address, phone, e-mail) are passed to the carrier GLS or Raben.
3. The seller may change these terms. Each order is governed by the terms in force when it was sent.
4. These terms take effect on the day of publication, 19 October 2026.

Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: FOXX Products, s.r.o., Masarykova 49, 071 01 Michalovce, Slovakia, info@foxxprod.com

I hereby give notice that I withdraw from the contract for the following goods: